Familiar with ISO 9001:2000

11 months ago, exactly 30 June 2007 (see thread -> http://groups.yahoo.com/group/konsultan-ict/message/1821)  I never post about the ISO 9001:2000 document management, time management where we have not controlled documents (maybe even until today:))

When meeting in SEAMOLEC , on sessions ISO material gives me a bit about the Old responses mastery over the material of ISO 9001:2000. from my previous experience of ISO9001: 2000 is quite difficult especially for controlled within a month. Because this standard is known quite tight, before any further it's good that we get to know first what the ISO.
ISO is a governing body certification or authorize a standard. ISO stands for International Standard Organization. ISO is made because the company wants from a variety of business sectors to satisfy its customers, in particular by improving the quality of work and service in accordance with the standards established. Not the body that created the ISO standard, but a body that produces standard way to ensure that followed in line with the rate of companies that use the standard chosen.
ISO 9001:2000 is an international standard for quality management systems. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which aims to ensure that the organization will provide products (goods and / or services) that meet specified conditions. Specified requirements may be a specific requirement of customers, where the organization is in the contract is responsible for ensuring the quality of particular products or the needs of specific markets, as determined by the organization.
In a college environment, what is meant by quality assurance or quality of service is provided by the colleges of stakeholders, consisting of students, alumni, graduate user / industry and parents of students.
Stakeholders will mention whatever aspect considered in determining the quality of higher education, such as aspects related to: 1. lectures and curriculum materials that link and match with the industrial world; 2. lecturing process which sesuaidengan conditions apply; 3. competence of lecturers as appropriate; 4. facilities and infrastructure that support the learning processes.
Although no definition of an acceptable quality of public secarara, all have in common, namely: 1. quality include efforts to meet or exceed customer expectations; 2. includes quality products, services, people, process and environment; 3. Quality is an ever-changing conditions (something that is considered quality today may not be considered qualified in the future).
To be continued ......